Returns & Exchange Policy
Whether you have changed your mind or wish to initiate a return for a faulty item, simply follow our returns process. Please contact us at support@baby-central.com.sg to initiate a return.
Change of Mind Returns (You cover the return shipping cost):
You can return an item within 14 days (unless otherwise specified on the product page) if you changed your mind.
All return requests for the reasons listed above must be submitted within 14 days of receiving your order. Requests received after this period will be reviewed by our customer service team on a case-by-case basis.
Items must be returned in brand new, unused and saleable condition, with all original tags, labels and packaging intact.
Please note that used, personalised, assembled or damaged items are not eligible for return.
For eligible change-of-mind returns, a store credit with 3 months validity will be issued once the returned item has been received and inspected. Store credits are not exchangeable for cash or refunds to the original payment method.
Return shipping costs are the responsibility of the customer. We recommend using registered or trackable mail, as we are unable to take responsibility for parcels lost in transit. Alternatively, returns may be dropped off at our office. Please include your order number for reference.
Baby Central Singapore1008 Toa Payoh North #02-18
Singapore 318996
+65 6392 5675
Store credits are generally processed between 7-10 business days from receipt, and you will receive an email confirmation once this has been processed by our team.
Please note that if we receive an item that is not in perfect resale condition, the item will be returned to you.
Returns at our Expense:
We will replace, refund or credit any item at our expense under the following conditions:
- The item arrived damaged or faulty.
- We sent the wrong item.
- The item was different from what was advertised.
The item must be returned to us within 14 days of receiving your order. The item must be packed in the original packaging.
Exchanges:
Unfortunately, we are unable to make any amendments after your order is placed. If you would like to make any amendments, please cancel your order and submit a new order. We may allow for certain amendments at our discretion. Such amendments may include:
- Change of delivery address
- Changes to colours and sizes (depending on availability)
- Applying discounts
Please ensure all details provided are full and correct at the time of order placement.
Warranty claims:
For any warranty claims, please provide the following information:
- Proof of purchase (BabyCentral order number or receipt)
- Clear photos or videos of the issue
Please note that any warranty claims is only valid for products purchased from BabyCentral. The warranty is non transferrable and applies only to the original purchaser.