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Exchanges and Refunds

Please contact our Customer Care Team at Our working hours are between 9.00am and 5:00pm Monday - Friday and we may take 1-2 business days to respond. Please include your order number and photos (if relevant) in your e-mail. 

Please note:

  • There will be no refund or exchanges allowed for food products or undergarments unless the product is defective (e.g. the packaging was open when received).
  • Products must be returned within 14 days from the date the product was delivered.
  • Products must be returned in their original packaging and have all tags attached.
  • Baby Central is not responsible for any delivery or handling costs incurred when returning or exchanging the products, except where the product has been deemed defective, in which case Baby Central will cover any postage costs.
  • There will be no refunds or exchanges offered for products that have be used, worn, or washed or where the packaging has been damaged. Items for return should be kept in a smoke-free environment as returns will be refused on items that are returned smelling of tobacco smoke.
  • Sale items may not be returned or exchanged unless the product was defective. 
  • Refunds will only be made to the original payment method.